Hargreaves Lansdown Benefits Overview

Analyze digital user behavior across websites, apps, and other channels to generate actionable insights and improve client journeys. Partner with product teams, manage analytics data collection, define tracking specifications, support implementation, monitor digital journeys, answer business queries, and promote analytics best practices. The role requires strong SQL and digital analytics experience, data visualization skills, stakeholder communication, and the ability to influence product and commercial decisions.

Leads end-to-end experience design across products and squads, integrating UX, UI, content, research, and service design. Creates user flows, prototypes, accessible interfaces, UX copy, and test plans across web and native platforms. Partners with product, engineering, research, and senior stakeholders to validate solutions, influence strategy, and improve outcomes. Establishes design standards, supports governance, shares knowledge, and mentors junior designers while contributing to an inclusive, high-performing design culture.

Provide first-line IT support to users: troubleshoot hardware and software issues, manage and prioritize tickets, escalate complex problems, document incidents, and assist with user account access and device setup while delivering excellent customer service.