Teams at Happy Health, Inc.

Verifies insurance eligibility and benefits, obtains and tracks prior and retrospective authorizations, documents payer requirements, calculates patient responsibility, identifies denial risks, and supports appeals. The specialist coordinates with providers, clinical staff, schedulers, billing teams, patients, and insurance payers while maintaining accurate records, monitoring authorization deadlines, resolving coverage issues, and complying with HIPAA and privacy standards in a remote setting.

Provide empathetic multi-channel support for patients using the Happy Ring and digital care platform; troubleshoot technical and account issues; facilitate onboarding, scheduling, payments, and device fulfillment; document cases in CRM/EHR, follow SOPs, monitor recurring issues and escalate clinical or operational cases.

Take ownership of end-to-end product and marketing design across web, native apps, print, and patient-facing materials. Build and maintain a scalable Figma design system, partner with product and engineering from problem definition through launch, ensure implementation quality, and iterate using data and customer feedback to drive measurable outcomes.