Teams at The Hackett Group

Provides senior-level technical support and troubleshooting across Microsoft 365, identity and access management, endpoint management, security, operating systems, networking, and mobile devices. Manages incidents, changes, SLAs, and device lifecycles using ServiceDesk Plus. Documents solutions, shares knowledge, guides Level 1 engineers, supports automation with PowerShell and Microsoft Graph API, and delivers proactive, customer-focused assistance while managing competing priorities.

Deliver hybrid-cloud integration solutions using Oracle Integration Cloud, SOA Suite, and related Oracle PaaS technologies. Develop, configure, test, deploy, monitor, troubleshoot, and support integrations between Oracle and non-Oracle applications. Provide technical leadership, estimate project scope, collaborate with customers and virtual teams, and share integration best practices. The role requires expertise in OIC, SOA, web services, Oracle communications integration architectures, coding, design, SDLC processes, and complex problem solving.

Conducts primary and secondary business research on technology, workforce, operating model, and service delivery trends. Shapes research questions, analyzes quantitative and qualitative findings, monitors market developments, and synthesizes insights into benchmark reports, thought leadership, client deliverables, training materials, and executive presentations. Requires advanced PowerPoint storytelling, strong Excel and analytical skills, validated use of generative AI, excellent communication, and the ability to manage multiple research initiatives independently for senior stakeholders.