Teams at HackerRank

Manage a portfolio of mid-market SaaS customers, driving product adoption, retention, renewals, satisfaction, and basic expansion opportunities. Conduct customer check-ins, resolve issues, support standard contract processes, maintain CRM records, and collaborate with Sales, Product, and Support. Serve as a trusted advisor to HR, talent, and technical stakeholders while translating complex concepts into accessible language.

Lead customer-facing technical engagements, including discovery, pilots, demos, and onsite collaboration. Configure and debug web applications and integrations, create API scripts in Ruby or Python, gather requirements, shape solutions, and guide projects from scoping through delivery. Partner with Product, Engineering, and go-to-market teams to support customer adoption and communicate technical concepts to both engineers and business stakeholders.

Build and lead scalable test automation across web, APIs, workflows, and AI-driven systems using Playwright and SerenityJS. Develop JavaScript and TypeScript test suites, integrate quality gates into Jenkins or GitHub Actions, analyze failures, conduct code reviews, define acceptance criteria, mentor teams, and improve automation metrics. The role emphasizes regression, integration, system, end-to-end, accessibility, desktop, and API testing within containerized SaaS environments.