Teams at Hack The Box

Manage enterprise customer relationships to drive satisfaction, retention, and expansion. Guide onboarding, run regular check-ins, track customer health in HubSpot/ChurnZero, analyze usage with Tableau/Looker, surface feedback to Product, and identify upsell/cross-sell opportunities while owning revenue retention metrics and resolving customer issues cross-functionally.

The Tech Customer Support role involves troubleshooting support requests, collaborating with teams, managing communications, and ensuring high customer satisfaction through effective issue resolution.

The Partner Development Manager will manage strategic partnerships in the federal sector, develop go-to-market strategies, and support government procurement processes while ensuring strong relationships with resellers and system integrators.