Teams at Hacienda del Sol Guest Ranch Resort

Serves as the primary contact for hotel reservation inquiries, books and modifies guest and group reservations, manages room blocks and special requests, maintains accurate reservation records, answers calls and correspondence, and provides exceptional guest service. The role also supports room revenue goals through upselling and yield management while coordinating reservation details with front office, sales, travel agencies, and reception teams.

Supervises daily front desk operations, including check-in, check-out, reservations, guest inquiries, complaint resolution, payment processing, and cash handling. Trains, schedules, coaches, and evaluates front desk staff while ensuring service standards, resort policies, safety regulations, and property management procedures are followed. Collaborates with other departments to coordinate guest needs and maintain an organized, welcoming front desk environment.

Supports housekeeping by cleaning guest rooms and public areas, removing trash and soiled linens, stocking closets, replenishing pool towels, assisting room attendants, maintaining housekeeping carts, and responding promptly to guest requests. Reports lost and found items, damage, pets, and maintenance concerns while following cleanliness and safety standards.