Teams at Gypsy Collective

Manage a portfolio of high-value gaming players by providing personalized support, building loyalty, driving retention and reactivation, and offering approved bonuses. Analyze player activity and key metrics, handle wins and losses professionally, identify risky behavior, follow responsible gaming guidelines, and collaborate with support, payments, anti-fraud, and loyalty teams to resolve VIP requests.

Manage and analyze iGaming CRM campaigns across email, push, SMS, onsite, in-app, and messenger channels. Build promotional plans, automated lifecycle and trigger-based flows, and user segments based on gaming and payment behavior. Collaborate with VIP, product, BI, content, design, and support teams to optimize retention, reactivation, and campaign performance. Prepare reports, contribute to the CRM roadmap, and incorporate player feedback.

Owns day-to-day payment operations and performance across platforms, brands, payment providers, and geographic markets. Responsibilities include monitoring approval and conversion metrics, analyzing transaction failures, optimizing routing and fallback logic, coordinating PSP integrations and launches, managing incidents, validating payment functionality, maintaining documentation, and reporting performance trends. The role collaborates with product, technical, risk, support, analytics, and external payment partners to improve payment stability, scalability, customer experience, and financial performance.