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Information Technology
Serves as the senior L3 escalation engineer for complex MSP infrastructure and service issues. Troubleshoots Microsoft 365, Azure, Active Directory, Exchange, Windows Server, virtualization, endpoints, networking, and firewalls. Owns incidents through root-cause resolution, designs and remediates hybrid infrastructure, reduces recurring escalations, documents fixes, improves service standards, and mentors L1/L2 engineers.
Information Technology
The Proactive Technical Alignment Engineer ensures client environments align with technical standards through detailed health checks, documentation, analysis, and collaboration, aiming for consistent service delivery.
