Jobs at GWI

Leads GWI’s research and insights strategy across syndicated and custom offerings, develops thought leadership, supports strategic sales, oversees pricing and quality, and manages Research and Insight Services directors. Serves as the senior research representative with clients, executives, and industry audiences; partners with Revenue, Product, and Technology teams to drive commercial growth, innovation, and high-quality research solutions.

Own the Salesforce product roadmap, governance, integrations, data accuracy, automation, and optimization across revenue operations. Lead cross-functional alignment, oversee system projects, drive change management and user adoption, and support a team of Salesforce administrators and contractors. Translate business needs into scalable platform solutions, develop investment cases, establish automation standards, and mentor technical team members.

Manage and grow relationships with Tier 1 agency accounts (e.g., WPP, Stagwell, Havas). Own renewals, upsell and expansion, identify new opportunities, present product value, and collaborate cross-functionally to drive commercial growth.

Embed with top enterprise accounts to deliver end-to-end production deployments of an agentic AI platform, building bespoke integrations, data pipelines and workflows, leading POCs, mentoring FDEs, and translating customer needs into product and engineering outcomes.

Build and maintain systems, agents, and automations that enable Growth Marketing to scale. Set a quarterly build roadmap, automate repetitive tasks, connect data sources, generate personalized content using GWI MCP/API and LLMs, run analyses and experiments to find and scale growth levers, and collaborate across marketing teams to increase overall impact.

Manage a portfolio of enterprise clients to drive product adoption and value through relationship-building, consultative support, success plans, usage reporting, risk forecasting, and cross-functional delivery of custom projects and workshops.

GWI is seeking candidates for its People, Operations, or Legal Talent Pools to build a proactive community for future opportunities, emphasizing respect and impact.

Lead and develop a team of analysts to produce large-scale reports and data-driven narratives for clients. Oversee project delivery, ensure accuracy and insight quality, run client presentations/workshops, and contribute to RFPs and proposals to support revenue growth.

Lead engineering across two core products (SaaS platform and Agentic Infrastructure), owning technical strategy, roadmap, budget, architecture, platform stability and incident response. Manage and develop directors and engineering managers across six agile teams, partner with product and senior leaders, drive AI-native and cloud-native improvements, attract talent, and ensure alignment with business goals.

As a Senior Account Executive, you'll develop and execute account plans to generate revenue and grow existing accounts by establishing credibility with prospects, leading sales cycles, and collaborating with internal teams using Salesforce.

Lead global Customer Success strategy and execution for Enterprise, Majors, and Mid-Market segments. Own GRR/NRR targets, forecasting, escalation for enterprise clients, team development, coverage models, lifecycle optimisation, and cross-functional influence to drive renewals and expansion.

The Senior Enterprise Account Executive will build sales pipelines, close high-value deals, and collaborate cross-functionally to meet enterprise client needs while employing the MEDD(P)ICC sales methodology.

Serve as senior point of expertise for clients and internal stakeholders, owning chat and ticket support, resolving complex escalations, mentoring local teammates, identifying recurring issues, reporting support trends, and driving self-serve resources and cross-functional fixes to reduce friction and support volume.

Serve as the frontline product representative, handling chat and ticket support, troubleshooting APIs and integrations, managing user setup and permissions, creating help center content and in-platform guidance, contributing to AI support initiatives, and surfacing recurring issues to Product, Research, Technology and Product Marketing.

Manage a portfolio of clients to maximize product value, drive renewals, prevent churn, deliver onboarding and training, provide multi-channel support, analyze usage, create success plans and collateral, and keep Salesforce updated while collaborating across revenue, product, and marketing teams.

Sell SaaS to mid-market accounts by owning territory GTM, driving new business and expansion, leading full sales cycle, partnering with SDRs and CSMs, using CRM for forecasting, and collaborating with cross-functional teams to meet quota.

Lead the roadmap and execution for a next-generation data platform: migrate legacy pipelines to a modern stack, automate survey ingestion/validation, champion data quality/lineage/governance (GDPR), and partner with engineering, ML, research, and ops to deliver reliable, scalable data products for customers.

Lead GWI's social media strategy and execution across platforms; manage editorial planning, content production (including video and AI-assisted content), advocacy and community programs, CEO thought-leadership amplification, and analytics to link social performance to business outcomes.