Teams at Gulf Winds International

Leads Houston terminal operations, including dispatch, scheduling, staffing, driver and employee retention, safety compliance, customer service, facility readiness, financial performance, and continuous improvement. Manages operational teams, establishes KPIs, oversees transportation execution, resolves conflicts, develops employees, and partners cross-functionally to improve profitability, service levels, productivity, and compliance.

Oversee terminal and dispatch operations, including scheduling, driver retention, equipment utilization, compliance, cost control, margins, customer service, and KPI performance. Lead, coach, and develop transportation personnel while managing independent-contractor relationships, facility needs, operational execution, and continuous improvement. The role partners with safety, recruiting, customer service, sales, and maintenance teams to improve profitability, service quality, safety, and operational excellence.

Leads customer service and logistics teams, manages employee performance, tracks goals and costs, oversees dashboards and audits, supports customer onboarding, resolves escalations, reviews margins and billing issues, and drives customer satisfaction and retention. The role also coordinates reporting, workload planning, coaching, account reviews, operational meetings, and process improvements across multiple markets.