Guild Mortgage Benefits Overview

Supports and administers production operations and sales systems, including loan origination and vendor applications. Resolves escalated tickets, troubleshoots user interface issues, manages configurations and users, performs user acceptance testing and post-production validation, and validates software defects. Partners with business analysts and product owners on requirements, supports process improvements, assists with training materials, and helps communicate system outages and enhancements.

Develop and administer Salesforce solutions for the retail sales division using Apex, LWC, Aura Components, Flows, SOQL, and custom objects. Translate business requirements into scalable solutions, manage releases and version control, perform data corrections and migrations, resolve escalated support issues, document processes, and mentor junior developers. The role also provides Salesforce subject matter expertise, automation, configuration, testing, and platform guidance.

Supports mortgage originators with lead-to-contract activities, including appointment setting, lead follow-up, database administration, credit report and AUS updates, client communication, documentation gathering, referral relationship support, and compliance-approved marketing. Maintains calendars, manages loan status inquiries, coordinates email marketing, and performs clerical duties under supervision while following SAFE Act and company restrictions.