Teams at GuideWell

Develop and execute integrated internal communications plans, craft leadership and employee messaging across channels, advise leaders and partners, manage projects and vendors, apply analytics and AI-assisted tools to measure impact, and support executive and crisis communications within a healthcare enterprise.

Lead cross-channel customer experience analysis by combining quantitative and qualitative signals (NPS/CSAT/CES, contact center, digital analytics, transactional and complaint data). Design and run deep-dive investigations, translate findings into operational recommendations, coach analysts, partner with channel owners, and maintain measurement and narrative standards to drive quarter-over-quarter operational change.

Lead GuideWell's executive thought leadership strategy and execution, owning leader LinkedIn, speaking pipeline, executive coaching, cross-functional integration, and measurement to advance enterprise narrative and reputation.