Teams at GuideIT

Provide in-person end-user computing support for VIP and general users, manage service desk tickets, troubleshoot hardware/software, administer AD and MDM, maintain IT asset inventory, support projects, mentor junior staff, and provide on-call and occasional travel support.

The Clinical Application Support Analyst provides support for eCW applications, documenting incidents, assisting with changes, and engaging with healthcare staff to ensure high-quality service.

Provide in-person end-user computing support across Portland-area sites, triage and escalate service desk incidents, administer AD and mobile device management, maintain IT asset inventory, support infrastructure/application/security projects, and provide on-call virtual and executive-level support.