Teams at Guidde

Support SaaS customers by answering product questions, troubleshooting issues, gathering feedback, maintaining documentation, and identifying recurring needs. Collaborate with Customer Experience, Product, and Engineering teams to improve support processes and the platform experience. The role requires strong communication, empathy, analytical problem-solving, product expertise, initiative, and independent work. This is a hybrid NYC position with 9 AM–5 PM ET hours.

Own Guidde’s internal product suite, including full-stack applications, dashboards, AI agent workflows, automation pipelines, and custom APIs. Build data-driven tools for Product, Customer Success, Sales, and executives; transform data models into usable interfaces and automated actions; and manage deployment, containerization, observability, and CI/CD. The role provides technical leadership, makes architectural decisions, partners with data teams, and translates business challenges into reliable software.

The Customer Success Manager will lead enterprise onboarding, drive revenue retention, execute account expansion, develop training programs, and monitor customer health.