Guest Services, Inc. Benefits Overview

Senior leader responsible for operational and financial performance of skier services and year-round recreation. Oversees mountain sports school, rentals, guest services, retail, and recreational programming. Drives revenue growth, labor planning, budgets, safety, training, and guest experience using data and metrics. Collaborates across departments and community partners; acts as manager-on-duty and escalation point for guest issues.

Maintain clean, orderly public areas and prepare checkout rooms. Restock supplies, deliver guest items, vacuum and mop common areas, perform detailed cleaning, manage waste removal, follow safety and bio-hazard procedures, and report hazards to management. Provide prompt, courteous guest service.

Supervise daily food service operations, ensure guest satisfaction, maintain safety and sanitation standards, assist with hiring/training/scheduling, handle guest complaints, and support the Manager in achieving financial and service goals.