Teams at GTL (viapath.com)

Serves as a trusted technical advisor to correctional agencies, guiding product adoption, solution utilization, and customer success. Delivers demonstrations, presentations, training, strategic reviews, and troubleshooting support; monitors contracts, identifies risks and growth opportunities, gathers customer feedback, and collaborates with internal teams on retention and expansion. Requires correctional technology experience, strong communication skills, and travel of up to 75%.

Serves as a strategic technical advisor to correctional agencies, helping customers adopt and maximize ViaPath technology solutions. Responsibilities include customer presentations, product demonstrations, strategic reviews, troubleshooting, solution configuration, training, relationship management, risk identification, and cross-functional collaboration supporting retention and growth. The role requires correctional technology expertise, strong communication skills, and travel up to 75% throughout the contiguous United States.

Provides first-line technical support for ViaPath products by answering customer calls, troubleshooting software and hardware, documenting tickets, escalating unresolved issues, supporting installations and upgrades, and testing equipment and platforms. The role requires strong communication, research, documentation, multitasking, and customer service skills. Candidates must work Tuesday through Saturday, participate in rotating on-call coverage after training, and handle technical support, data entry, and inmate requests as needed.