GTL (viapath.com) Benefits Overview

Provides first-line technical support for ViaPath products by answering customer calls, troubleshooting software and hardware, documenting tickets, escalating unresolved issues, supporting installations and upgrades, and testing equipment and platforms. The role requires strong communication, research, documentation, multitasking, and customer service skills. Candidates must work Tuesday through Saturday, participate in rotating on-call coverage after training, and handle technical support, data entry, and inmate requests as needed.

Provides criminal intelligence support to corrections investigations staff by analyzing facility data, identifying trends, conducting link analysis and data mining, reviewing offender calls, developing actionable intelligence, and preparing detailed reports. The role supports investigations, intelligence-cycle activities, authorized data requests, staff training, and court or administrative hearings. Candidates may develop expertise in OSINT, digital forensics, human trafficking, criminal organizations, fraud, or probation and parole.

Supervises intelligence analysts, manages active investigative cases, monitors offender communications, analyzes disparate data, and produces actionable intelligence. Serves as the client liaison, oversees quality assurance, conducts briefings, supports investigations using data mining and link analysis tools, examines mobile and computer evidence, and manages employee evaluations, training, counseling, and daily performance.