Teams at GTE Financial

Investigates fraud, identity theft, loan fraud, check fraud, card fraud, and suspicious activity. Reviews accounts and automated reports, processes card fraud claims, mitigates losses, documents investigations, and determines when suspicious activity should be reported. Communicates with members, staff, merchants, financial institutions, law enforcement, and government agencies. Prepares complaints and victim statements, supports legal proceedings, and applies financial regulations and credit union policies.

Processes and balances payment transactions from ATMs, mail, lockbox, remote deposits, ACH, and loan payoffs. Verifies negotiable items, manages stop-payment orders and recurring ACH plans, processes postings and returned-mail files, issues ATM cards, balances general ledgers, and supports members. Ensures compliance with NACHA, UCC, BSA/AML, Reg CC, privacy, identity theft, and other financial regulations.

Provides personalized financial planning and investment advice to credit union members, covering retirement, insurance, wealth management, and financial products. Builds and manages a book of business through consultative sales, prospecting, relationship development, and revenue generation. Ensures compliance with SEC, FINRA, NCUA, broker-dealer, AML, and credit union requirements while maintaining accurate records, licenses, continuing education, and administrative documentation.