Teams at GSB Solutions

Provides second-level technical support for corporate users and long-term projects. Responsibilities include IT hardware and software installations, moves, additions, and changes; SCCM software deployment; troubleshooting laptops, printers, mobile devices, peripherals, networks, VPNs, email, and messaging services; incident and ticket management within ITIL and Agile environments; documentation; and collaboration with internal teams to resolve issues while meeting SLAs and service-quality expectations.

Assigns, tracks, documents, and closes technical support services using ticketing and database systems. Creates process documentation, coordinates with engineers, records completed work, and supports multiple clients. This entry-level remote role is intended for recent graduates with at least six months of IT or customer service experience, advanced English and Spanish, strong organization, communication, prioritization, and problem-solving skills.

Hands-on DevOps Engineer responsible for migrating applications from PCF to Kubernetes, standardizing Helm charts, managing isolated environments, and building reliable CI/CD pipelines. The role includes Kubernetes workload administration, dynamic review environments, deployment troubleshooting, rollback planning, observability with Dynatrace, Prometheus, and Grafana, and supporting cloud-native application delivery. The engineer will also guide development teams, maintain documentation, and collaborate across development and infrastructure teams. Advanced conversational English and Spanish are essential, and candidates must reside in Mexico.