Greenberg Traurig Benefits Overview

Provides technical support to attorneys and business staff in a 24/7/365 helpdesk call center. Resolves complex issues, documents interactions, manages tickets, follows helpdesk procedures, meets service and quality metrics, escalates security concerns, and delivers clear customer service. The role requires Microsoft Office proficiency, analytical problem-solving, multitasking, and familiarity with AI tools and information security protocols. It is based in a hybrid Phoenix office with a fixed Sunday, Monday, Wednesday, and Thursday schedule.

Provides high-level litigation support to multiple attorneys, including scheduling, document production, court filings, discovery, legal research, document review, cite checking, billing, case organization, deposition preparation, motion practice, and trial preparation. Maintains litigation files, calendars, exhibits, and client materials while coordinating filings, communications, and deadlines in a fast-paced law firm environment.

Administers employee and organizational accounts across Active Directory, Microsoft Entra, Office 365, and third-party systems. Provisions, modifies, and deactivates access; manages distribution lists, shared mailboxes, licenses, and cloud groups; tracks requests through Ivanti; supports account recertification and approvals; provides Tier I and on-call support; maintains documentation; assists with training and technology projects; and improves account administration processes.