Teams at Great Lakes Hospitality Group

Manage front office operations including reservations, guest registration, bell and telephone services, and guest accounting. Supervise, hire, train, schedule, and evaluate front desk staff. Drive occupancy and revenue through reservations and suggestive selling, maintain credit control and security procedures, handle guest complaints, develop budgets and operational plans, and ensure guest satisfaction and departmental profitability.

Lead hotel sales strategy to maximize revenue, occupancy, and market share. Develop and execute revenue plans, coach the sales team, analyze market trends, oversee budgeting and forecasting, and manage RFPs and business inquiries.