Teams at GRAYCE

Manage the end-to-end accounts receivable process, including billing, invoicing, sales ledger management, credit control, collections, receipt allocation, reconciliations, and dispute resolution. Use Salesforce, Sage Intacct, and advanced Excel to maintain accurate records, report aged debt, monitor cash performance, and support audits. Collaborate with Finance, Commercial, and Delivery teams while improving processes through automation and AI-enabled tools.

Lead cross-functional business transformation initiatives, including launching new services, designing operating models, implementing AI and automation, upgrading Salesforce, and embedding new processes. The role manages strategic programmes, governance, risks, dependencies, partners, and senior stakeholder engagement while ensuring commercially sustainable and measurable business improvements.

Entry-level graduate role providing technical support in an enterprise environment. Responsibilities include investigating incidents, managing service requests through ITSM platforms, supporting user access and accounts, processing standard changes, escalating complex issues, maintaining documentation, and assisting stakeholders. The role offers structured training and development in IT service management, troubleshooting, and technology consulting.