Teams at Grasshopper Bank

Supports execution of the bank’s SBA Enterprise channel business plan by managing referral partner relationships, onboarding partners, monitoring performance, analyzing loan volume, and helping achieve growth targets. The role coordinates with internal and external stakeholders, resolves partner concerns, reviews loan packages for completeness, manages operational capacity and risk, and escalates bottlenecks. It also uses CRM, AI, and reporting tools to track performance and support data-driven decisions.

Build and optimize Customer 360 data models, ELT pipelines, semantic layers, and identity resolution frameworks in BigQuery. Develop Tableau dashboards for customer acquisition, retention, churn, product adoption, and deposits. Sync behavioral data with marketing and CRM platforms such as Braze, implement data quality and observability controls, and partner with Marketing, Product, and business leaders to turn customer analytics into growth initiatives.

Manages SBA credit underwriting, risk decisioning, portfolio oversight, and regulatory compliance. Oversees credit analysis, loan approvals, risk rating processes, SBA SOP adherence, vendor relationships, and agency audits. Advises senior bank leadership on credit risks, updates internal SBA guidelines, supports underwriting and servicing teams, and serves as liaison with regulators and auditors. The role requires extensive SBA and commercial credit experience, financial analysis expertise, and strong leadership capabilities.