Teams at Granite Telecommunications

Manage Premier accounts for Fortune 500 customers by providing ongoing support, leading weekly meetings, documenting actions, coordinating issue resolution, and handling phone-line maintenance, outages, billing, and reporting. Communicate with customers, sales teams, and internal staff while delivering responsive, organized service.

Supports administration, provisioning, troubleshooting, documentation, testing, and ongoing improvement of wireless products and services. Coordinates with Product Management, Operations, IT, Development, Sales, and Customer Support to resolve issues and support launches and enhancements. Maintains product documentation, monitors tickets and service levels, analyzes customer feedback and operational metrics, and assists with requirements, workflows, UAT, and production releases.

Manages a portfolio of customer accounts, conducts quarterly business reviews, builds executive relationships, and drives revenue through upselling to existing clients. The role requires strategic account planning, strong product knowledge, proactive client communication, and quota attainment. Candidates should have account management or sales experience, CRM proficiency, strong communication skills, and the ability to understand and address client business needs.