Teams at Granite Telecommunications

Manages high-value enterprise accounts as a client-facing liaison, providing 24/7 support, coordinating technical issue resolution, conducting client meetings, addressing billing inquiries, producing service reports, and identifying account growth opportunities. Partners with clients, sales teams, and technical support staff to maintain satisfaction, resolve network and service issues, and support revenue growth.

Prospects and generates leads for telecommunications technology solutions through market research, cold calling, email, networking, and inbound lead nurturing. Builds client relationships, understands business needs, presents customized solutions, negotiates and closes deals, and meets sales quotas. Maintains accurate lead and opportunity records in Salesforce while collaborating with marketing and technical teams.

Coordinates government projects across internal departments, clients, and local contacts. Maintains project trackers, places and tracks orders, monitors schedules, coordinates installations and service ports, submits deliverables within SLAs, and troubleshoots issues. Provides project updates to Transition Project Managers and helps ensure timely, high-quality results. The role requires a bachelor’s degree, strong Microsoft Excel and Access skills, and the ability to obtain P2 Government status.