Teams at Grand Canyon Education

Provides first-level technical support across multiple companies by triaging and documenting tickets, troubleshooting hardware, software, network, and access issues, and meeting SLA expectations. Supports Windows and Mac environments, classroom and event audiovisual systems, networking, and hardware repairs. The role also assists with technician training, mentors student workers, researches solutions, documents procedures, and delivers remote, phone, chat, and email support.

The Account Executive develops and manages an assigned territory by generating inquiries, building partnerships, presenting online academic programs, and counseling prospective students through the admissions process. The role involves outreach by phone, email, and in-person events, relationship development, territory strategy, and supporting students through early coursework. This is a remote position requiring extensive regional travel, independent work, ambitious target achievement, and occasional evening or weekend availability.

Provides Level-Two technical support to university faculty through phone, email, live chat, social media, and walk-in channels. Troubleshoots classroom technology, browsers, and supported applications; resolves escalated issues, documents cases, coordinates with internal departments, and meets quality assurance and first-contact resolution targets. Supports process improvements, faculty training, and variable shifts, including weekends and holidays.