Teams at Gramian Consulting Group

Administer and support enterprise Google Workspace environments, including user access, application settings, Level 2 incident resolution, service requests, troubleshooting, escalations, vendor case management, reporting, and ITSM processes. The role also contributes to service improvements, knowledge transfer, and coordination with Microsoft 365, email, and network infrastructure teams.

Lead and implement Cisco telephony and videoconferencing projects. Resolve complex and major incidents, perform problem management and root cause analysis, test hardware and configurations, maintain HLD and LLD documentation, transfer technical skills, and coordinate customer requests with team leadership.

Provides Level 2 support for enterprise Cisco telephony and video-conferencing environments. Troubleshoots endpoints, conferencing hardware, peripherals, collaboration applications, SIP/H.323 systems, CMS, Expressway, B2B, and MRA. Monitors infrastructure health, supports upgrades and projects, resolves escalations, coordinates vendors and Level 3 teams, and supports local operations and knowledge sharing.