Teams at Graham Healthcare Group

Verifies patient insurance benefits, eligibility, liabilities, and authorization requirements before home healthcare services begin. Documents payer information in Homecare Homebase, monitors verification and authorization workflows, obtains initial and ongoing authorizations, researches discrepancies, and communicates with insurers, patients, hospitals, physicians, clinical staff, scheduling, and billing. Reverification of coverage, Medicaid status, and payer changes is performed regularly to prevent claim delays and write-offs.

Verifies patient insurance benefits, eligibility, deductibles, copays, and liability; obtains initial and ongoing authorizations; documents payer information in the EMR; monitors authorization and insurance workflows; resolves coverage discrepancies; communicates with insurers, patients, hospitals, physician offices, clinical staff, scheduling, and billing; and supports accurate funding-source updates and claim submission.

Provide HR support across employee relations, leave administration, HR data and metrics reporting, training and onboarding. Develop HR plans and processes, advise managers on policy and employment law, investigate employee issues, manage unemployment claims, conduct exit interviews, and maintain HRIS records and reports.