Teams at Grafana Labs

Own technical customer engagements for Grafana Labs, partnering with Sales to demonstrate products, conduct technical evaluations, articulate value, and close opportunities. Deliver presentations, demos, enablement materials, and technical content while providing customer and competitive feedback to Product and Engineering. Requires strong pre-sales experience, technical problem-solving, communication, collaboration, judgment, and leadership in a remote global environment.

Supports regional marketing programs across AMER, including events, campaigns, ABM activities, landing pages, emails, paid social, vendor coordination, reporting, and budget administration. Maintains timelines, validates launch quality, tracks performance, uses AI and data tools, and communicates risks and progress. The role requires strong organization, attention to detail, marketing technology familiarity, and approximately 40% travel.

Develop and scale AI-powered observability features for incident detection, triage, response, and automated analysis. Build LLM- and agent-based workflows, rapidly prototype and validate solutions with users, and collaborate with product, design, and data teams. The role requires production software engineering, cloud-native experience, observability knowledge, and practical GenAI expertise, with opportunities to work on agent frameworks, model fine-tuning, and infrastructure tooling.