Teams at GRADY RENTALS LLC

Provides Tier 1 and Tier 2 IT support across multiple company locations. Handles phone, email, walk-up, and ticket requests; troubleshoots Windows devices, mobile devices, printers, networks, accounts, and Microsoft 365. Manages endpoints, user access, ticket documentation, and escalations while supporting infrastructure and security initiatives. Requires travel between locations and strong customer service, communication, prioritization, and troubleshooting skills.