Teams at Gradial

The Customer Support Engineering Lead will automate post-onboarding support, enhance customer experience, triage issues, and lead support functions using AI tools.

Create and maintain training, demos, certification materials, and enablement assets to help customers, partners, AEs, and new hires adopt Gradial. Produce videos and guided walkthroughs, manage LMS content, coordinate reviews with stakeholders, track learner feedback and demo usage, and update materials to align enablement with product changes.

Lead and scale Gradial's EMEA commercial presence: define regional sales strategy, close complex enterprise deals, build pipeline, establish executive relationships, partner cross-functionally, and hire and develop a regional sales team to drive durable revenue growth.