Teams at Graceland Management Services, LLC

Processes weekly commission payments for independent delivery drivers by reviewing paperwork, calculating compensation, resolving discrepancies, maintaining payment records, answering payment-related questions, preparing move quotes, and providing Accounts Payable and administrative support.

Manages inbound and outbound leads through calls, chats, emails, and in-person interactions. Maintains lead and customer records in ZOHO CRM, conducts follow-ups, supports dealers and sales managers, assists with product sales, processes online orders, responds to inquiries, and helps maintain sales and marketing materials.

Lead a division's operations by aligning people, processes, and performance across sales, manufacturing, dispatch, and customer service. Improve workflows, develop teams, support dealer partnerships, drive customer experience, and implement continuous improvement to ensure efficient order execution and delivery.