Grace Hill Benefits Overview

Own renewals and expansion for a SaaS customer portfolio, managing quota, forecasting, multiyear negotiations, cross-sell opportunities, and renewal risk. Partner with Customer Success on account plans, use Salesforce and customer data to guide strategy, engage executive stakeholders in consultative value-based selling, and communicate customer insights to internal teams. The role requires strong commercial judgment, forecast discipline, collaboration, and familiarity with AI tools and B2B technology.

Leads and builds Grace Hill’s Account Management function, owning enterprise retention, renewals, and expansion. Partners with Sales to establish playbooks, forecasting, pricing, multiyear contracts, and account health processes. Serves as executive relationship owner for strategic customers, recruits and develops the team, and drives cross-functional collaboration across Sales, RevOps, Solutions Engineering, and Customer Success. Applies AI to improve account planning, forecasting, customer insights, and workflow efficiency.

Owns product strategy, roadmap, prioritization, pricing, and packaging for an assigned SaaS product line. Conducts market, competitive, and customer research; builds investment cases; defines outcomes and success metrics; and communicates direction to executives and cross-functional teams. Partners with Product Owners, Design, Engineering, Sales, Customer Success, and Marketing to guide execution and go-to-market alignment. The role also evaluates AI opportunities and engages directly with customers and prospects.