Teams at GovSpend

Support and train customers to drive platform adoption and engagement, execute account outreach and changes, troubleshoot and escalate technical issues, ensure SLA compliance, document interactions in CRM, deliver outcome-driven training, participate in incident root-cause analysis, and collaborate with Relationship Managers to increase customer value.

Lead and manage multiple engineering teams, design agentic LLM-driven development workflows, set technical strategy and standards, ensure delivery quality, mentor engineers, oversee onboarding and performance reviews, and coordinate cross-team efforts to mitigate risks and maintain system ownership, testing, logging, and monitoring.