Teams at GoTo

Provide first-line customer support in French and English via inbound calls, callbacks, emails and remote sessions. Troubleshoot software/hardware issues, document cases in Salesforce, escalate to next-level support, and collaborate with teams to resolve issues and improve customer experience.

Manage multiple concurrent SMB onboarding projects (1-50 seats) from kickoff to go-live. Serve as primary client contact, lead kickoff and training calls, perform basic network/router setup and troubleshooting, maintain project tracking and documentation, and deliver white-glove billing and support experiences.

Build and ship full-stack features for GoTo Resolve, using AI-assisted development and maintaining harnesses/evaluation frameworks. Contribute to testing, code reviews, and process improvements while working closely with product and design teams.