Google Operations Center Benefits Overview

The Tech Process Specialist manages incoming support requests, maintains ticket board hygiene, triages inquiries, and ensures service consistency by resolving technical queries at first contact while following SOPs and checklists.

Manage end-to-end media campaign implementation and trafficking across display, social, video, and search. Monitor delivery and troubleshoot issues, run tests and A/B experiments, analyze performance via analytics dashboards, produce reports, and collaborate with production, ad ops, and marketing teams to optimize campaign performance.

Lead and manage an offshore digital production team to deliver global marketing programs on SLA. Own operational and business metrics, training on MarTech tools, process and SOP improvements, escalations and issue resolution, and support marketing automation tool improvement projects to meet business objectives.