Teams at Goodwill of Orange County

Supports ShopGoodwill.com sellers through training, documentation, site visits, onboarding, operational guidance, and performance analysis. Develops best-practice resources, manages training content and seller records, supports agency growth, follows up on policy and shipping issues, and collaborates with Marketing on brand awareness. The role also assists with events, webinars, reporting, and continuous program improvement. It is fully remote but requires travel of up to 40% and proximity to a major commercial airport.

Provides technical support for Goodwill sellers using Generate Sales and ShopGoodwill.com. Coordinates software installation, hardware configuration, onboarding, and support tickets; troubleshoots desktop, browser, mobile-device, and warehouse-hardware issues. Documents and reproduces software defects, communicates bugs to development, supports testing and maintenance, and works with stakeholders on system setup and issue resolution. The role also involves training, confidentiality, safe driving, and safeguarding company property.

Coordinates quality assurance and compliance for Supported Employment services. Conducts audits and inspections, maintains participant records and tracking systems, prepares reports, reviews payroll and documentation, supports billing, and assists with audits from CARF, DOR, RCOC, and other funding sources. Provides guidance to staff and participants, addresses program concerns, supports crisis intervention, and drives on company business as required.