Jobs at Golden Pet Brands

Maintain and publish weekly contact-center schedules, align short-term forecasts to volume, update agent/team records, produce WFM performance reports, manage shift bids, analyze time-off allotments, support WFM coordinators, and liaise with supervisors and leadership to ensure coverage and staffing accuracy.

Monitor real-time contact center volumes, agent adherence, and staffing; manage time-off and schedule adjustments; analyze trends in attendance and service metrics; recommend staffing optimizations; maintain confidential employee records and generate reports using workforce management tools and spreadsheets.

Concept, script, and direct paid social video ads to drive customer acquisition. Lead on-set production, direct talent, collaborate with editors and production teams, analyze performance data, and use AI tools to ideate and optimize videos.

Create short-form and long-form marketing videos and motion graphics for social platforms and other channels. Edit raw footage into polished narratives, design complex motion graphics, collaborate with producers and story teams, optimize ads quickly using data-driven decisions, manage multiple projects, and ensure technical and creative quality using industry-standard Adobe tools.

Support planning, executing, and optimizing paid digital acquisition campaigns. Coordinate content and landing pages, run A/B tests, analyze marketing data, create performance reports, and recommend optimizations to improve ROAS.

Support the Creative Production team across pre-production and shoots by preparing equipment, organizing props and inventory, coordinating production runs, providing on-set assistance, handling set-up/breakdown, managing production paperwork, and maintaining a safe, efficient production environment while gaining hands-on commercial production experience.

Manage three branded Reddit accounts: post 2–3 times per week per brand, engage with users and comments per brand guidelines, craft brand-specific Reddit strategies, and coordinate with an outside contractor to manage meetings and goals.

Support the Creative Production team by preparing, maintaining, and operating camera equipment for shoots. Duties include camera setup/breakdown, media and battery management, lens changes, equipment troubleshooting, inventory tracking, vendor coordination, and ensuring gear is shoot-ready and properly stored. Provide on-set technical support and assist with equipment transport and quality control.

Owns income tax provision, compliance, and reporting for a multi-entity company. Prepares/reviews ASC 740 provisions and SEC disclosures, manages federal/state/local/international tax filings and outside advisors, maintains tax controls (SOX 404), responds to audits, oversees transfer pricing, supports M&A tax matters, and identifies tax planning and process improvement opportunities.

The Manager of Training & Agent Development oversees the design and delivery of training programs, ensuring agents are equipped with technical skills, brand knowledge, and sales techniques to enhance customer experience and loyalty.

Lead enterprise legal strategy and governance, advise C-suite and Board, manage M&A and commercial transactions, oversee IP, regulatory compliance (FDA/FTC/AAFCO), litigation, data privacy (CCPA) and risk management, build and scale the legal team, and prepare to assume General Counsel responsibilities.

Maintain and improve agent-facing content for Golden Pet Brands, including the Knowledge Base, macros, SOPs, and training materials. Partner with Support Ops, QA, Training, and Escalations to keep content accurate, govern content cycles, address gaps from QA/CSAT, and translate CX priorities into clear agent enablement that drives retention and resolution.

The Digital Acquisition Marketing Specialist manages product marketing to acquire new customers through various platforms, overseeing ad campaigns, optimization, and cross-department collaboration.

The Lead Software Engineer in Test will own test automation strategy, design automation frameworks, integrate testing into CI/CD, and mentor QA engineers to enhance quality across engineering processes.

Provide on-site HR clerical and administrative support at the plant: manage HRIS and attendance, assist onboarding, greet visitors, maintain records and intranet, support events and employee inquiries through the employee lifecycle.

Lead lifecycle marketing and CRM strategy across email and SMS to improve retention, repeat purchases, winback, replenishment, and LTV. Build and optimize automated Klaviyo and Attentive flows, define segmentation and lifecycle stages, run A/B and multivariate tests, ensure QA, partner cross-functionally, and translate data into scalable CRM solutions and targeting recommendations.

The Chief People Officer will lead the people strategy, focusing on organizational effectiveness, talent management, culture, and compliance in alignment with business goals.