Teams at Golden 1 Credit Union

Translates business needs into software requirements and solutions, supports the software development lifecycle, creates user stories and process documentation, participates in Agile ceremonies, and provides Tier 2 application support. Troubleshoots incidents, manages workflows, dashboards, access controls, upgrades, vendor coordination, and operational improvements for enterprise software systems. Participates in on-call support and occasional travel for vendor meetings, seminars, and site issues.

Leads business systems analysis for enterprise software solutions, including requirements gathering, process documentation, Agile backlog and user story development, implementation support, software upgrades, Tier 3 application support, troubleshooting, incident escalation, and stakeholder coordination. Serves as a technical subject matter expert, mentors business systems analysts, improves department processes, manages application configurations, and participates in after-hours support for critical outages.

Owns the enterprise member experience survey and insights strategy, integrating member feedback, digital signals, operational data, and research into actionable recommendations. Develops executive and board reporting, identifies trends and priorities, influences cross-functional leaders, and manages strategic research vendors including Gallup and J.D. Power. The role drives governance, listening programs, service improvements, and accountability for member experience outcomes.