Teams at GoFleet

Investigate customer technical issues across vehicles, IoT devices, networks, SaaS platforms, APIs, and data. Use logs, dashboards, SQL, configurations, and event histories to reproduce issues and identify root causes. Communicate findings clearly, provide customer updates, escalate evidence-based investigations to engineering, and drive recurring issues toward permanent fixes. Create diagnostic queries, scripts, runbooks, and knowledge articles while using and validating AI-assisted investigation tools.

Own a portfolio of fleet customers, driving product adoption, customer outcomes, renewals, retention, and expansion. Proactively engage accounts, recover at-risk customers, analyze usage data, identify growth opportunities, and guide commercial conversations through clear next steps. Use AI for account research, call preparation, usage analysis, and follow-up while validating its output. Translate customer feedback into internal improvements and maintain strong stakeholder relationships.

Generate qualified opportunities by researching fleet operators and channel partners, conducting outbound and inbound prospecting, running discovery conversations, and booking meetings for account executives. Maintain accurate CRM records and follow-ups in Zoho CRM, use AI for account research and outreach, and continuously improve through coaching. The role focuses on fleet technology sales across North America and requires hybrid work in Mississauga, with possible remote consideration for candidates outside the Greater Toronto Area.