Teams at GN Group

Provides audiological and technical support for hearing aid fitting, product information, troubleshooting, and software or hardware issues. Documents customer interactions, escalates product discrepancies, supports internal and external training, and collaborates with customer service, engineering, product management, research and development, quality, and sales teams. Maintains current audiology and technology knowledge and contributes to short-term technical projects.

Manages U.S. benefits and compensation programs, including health, retirement, leave, compliance, vendor relationships, audits, budgeting, reporting, and annual enrollment. Partners with global rewards, HR, Finance, Legal, Payroll, and business leaders to deliver competitive and compliant programs. Provides market analysis, compensation guidance, employee support, and benefits communications while overseeing Workday, ADP, leave administration, and related data processes.

Leads Audigy's Billing and Bookkeeping teams, overseeing billing, claims, revenue cycle, bookkeeping accuracy, KPIs, staffing, and operational performance. Establishes workflows, coaches employees, monitors financial and operational results, and drives continuous improvement. Partners with leadership and cross-functional teams on process enhancements, technology optimization, planning, forecasting, payer requirements, and service delivery. Ensures timely, accurate financial services and identifies operational gaps before they affect members.