Teams at Glow

Leads post-sales technical relationships with enterprise customers, including onboarding, implementation, integrations, workflow configuration, adoption, troubleshooting, and success planning. Partners with Product, Engineering, and Data teams to resolve issues and improve customer outcomes. May support strategic pre-sales engagements as a technical product expert while managing multiple customer relationships and developing repeatable post-sales processes.

Lead enterprise customer onboarding, implementation, technical integrations, workflow configuration, adoption, troubleshooting, and ongoing post-sales success. Serve as the primary technical customer contact, coordinate with Product, Engineering, and Data teams, define success criteria, resolve technical challenges, and identify expansion opportunities. Support select pre-sales activities as a technical and product subject matter expert.

Supports inbound and outbound sales development by qualifying, enriching, routing, and engaging leads across email, phone, and LinkedIn. Maintains Salesforce data, meets response-time and activity targets, supports events, builds sequences, tracks conversion metrics, and collaborates with marketing and sales teams. The role requires strong communication, organization, coachability, resilience, attention to detail, and interest in building a technology sales career.