Glory Global Solutions Benefits Overview

Responsable del mantenimiento preventivo y correctivo, diagnóstico, reparación y soporte técnico de equipos Glory contadores y clasificadores de billetes. Realiza trabajo de campo, administra cuentas, herramientas y refacciones, documenta servicios y viáticos, informa a clientes y escala problemas técnicos cuando es necesario. Requiere carrera técnica concluida, experiencia básica en soporte o mantenimiento, licencia de conducir vigente y disponibilidad para trabajar en Tlalnepantla y municipios cercanos.

Provides Level 2 IT support by resolving incidents, fulfilling service requests, and maintaining hardware, software, devices, printers, telephony, and infrastructure. Administers Windows, Microsoft cloud services, VMware, Oracle applications, and endpoint security tools. Manages asset lifecycles, procurement, vendors, documentation, disaster recovery testing, and IT projects while troubleshooting network and user-computing issues in a multinational environment.

Develops an integrated go-to-market view by consolidating account, pipeline, portfolio, and market intelligence. Researches customers, competitors, markets, and industry trends; identifies growth opportunities and portfolio gaps; and delivers insights to Sales and Management. Establishes data processes, reporting, standards, and tools that improve information quality and GTM planning. Explores automation and AI to strengthen research, analysis, and decision-making.