Glory Global Solutions Benefits Overview

Provides Level 2 software and hardware support to field engineers and internal helpdesk users. Responsibilities include troubleshooting Windows and Linux systems, networks, databases, integrations, and electro-mechanical equipment; managing escalations; producing technical documentation; supporting diagnostic software and scripts; analyzing service data; and developing improvement plans to reduce service calls.

Leads edge networking, DevOps enablement, and security for a remote kiosk fleet. Responsibilities include managing OpenWrt and pfSense devices, developing GitLab and Terraform templates, administering AWS and Linux infrastructure, overseeing penetration tests and vulnerability remediation, managing certificates and credentials, and improving supplier security. The role also establishes device identity, secure connectivity, patching standards, audit evidence, and security practices while coaching engineering teams.

Develop and support in-house and customized software solutions, serving as a subject matter expert for software products. Responsibilities include software design, implementation, testing, third-party API integration, partner support, field troubleshooting, installation, training, documentation, and collaboration with sales and project teams.