Teams at Globalxperts, Inc.

Provide Level 1–2 helpdesk support (primarily phone-based) for ~600 users across US and some international sites. Handle 15–20 calls/day: password resets, Outlook/Exchange and Office issues, virus remediation, VPN and connectivity troubleshooting, printer and desktop/laptop support, ticket creation/escalation, occasional desk-side visits, and assist with documentation/training.

Develop and maintain .NET applications using C#, ASP.NET, HTML, JavaScript, VBScript, and SQL. Provide full lifecycle development from architecture and UI to database/back-end development, collaborate with product and project managers, query data stores for analysis, and occasionally provide customer technical support.

Lead design, deployment, maintenance, and support of Cisco IP telephony and contact center solutions. Configure and troubleshoot CUCM, CVP, UCCE/UCCX, IVR, CTI, and related infrastructure. Develop call routing scripts, perform client consultations, support sales efforts, produce documentation, and mentor team members. Provide on-call and occasional travel support to meet customer requirements.