Teams at Global Lending Services

Provide Tier 2 system support for GLS proprietary systems and SaaS platforms: troubleshoot incidents, coordinate vendor escalations, test fixes, document root causes and resolutions, create knowledge base articles, train Tier 1 staff, enhance monitoring, and support system maintenance and feature rollouts.

Perform administrative recoveries tasks to manage and resolve customer and dealership disputes, assist with total loss claims, update accounts, make outbound calls, support quality assurance, cross-train on departmental activities, and complete special projects to improve customer/dealer experience.

The System Support Specialist II supports proprietary systems, manages incidents, creates documentation, communicates with stakeholders, and participates in project evaluations.