Glean Benefits Overview

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application, API, authentication, network, and system issues; managing alerts and remediation plans; configuring content sources; educating customers; maintaining runbooks and knowledge articles; coordinating cross-functional improvements; and representing customer needs. The role is hybrid in New York City or Nashville and includes customer-specific screening, equipment, training, certification, and extended on-call coverage.

Own Glean’s Core Experience product strategy and roadmap across Homepage, mobile, desktop, browser extension, SDK, app shell, navigation, notifications, and settings. Drive cohesive, polished user journeys while partnering with Search, Chat, engineering, design, data, growth, and customer-facing teams. Focus on engagement, activation, retention, experimentation, virality, and session depth through data-driven product decisions, detailed workflow design, and rapid execution.

Own Glean’s Core Experience product strategy and roadmap across homepage, mobile, desktop, browser extension, SDK, navigation, notifications, and settings. Partner with engineering, design, data, growth, Search, and Chat teams to deliver polished, cohesive user journeys. Drive engagement, retention, collaboration, onboarding, and experimentation through customer research, analytics, A/B testing, and detailed workflow and interface design. Translate ambiguous opportunities into measurable, shippable experiences for enterprise users.