Teams at Glassworks London

Lead and evolve Glassworks’ visual identity across campaigns, digital commerce, packaging, stores, social, and customer experiences. Direct major campaigns, establish standards for photography and imagery, build creative frameworks, develop external talent, and ensure consistent creative governance. Partner with Brand and E-commerce teams to balance brand quality with commercial performance, while incorporating AI-assisted production and Seoul-inspired visual influences into a distinctive London fashion identity.

Leads the company’s operating system across functions, establishing KPI and management rhythms, accountability, escalation, recovery planning, SOP governance, business continuity, inventory accuracy, HR operations, and technology prioritization. Manages operational leaders, challenges performance, reduces founder dependency, and ensures distributed teams execute effectively across retail, ecommerce, fulfilment, warehouse, and support functions.

Own business systems and technology enablement from problem diagnosis through implementation, testing, rollout, adoption, and continuous improvement. Responsibilities include workflow design, vendor and software evaluation, integrations, automation, data migration, UAT, access management, reporting, AI-assisted workflows, documentation, training, and technology administration. The role coordinates external specialists while retaining internal ownership of system delivery, governance, and user adoption across ecommerce, fulfilment, finance, HR, CRM, and operational platforms.