GlassesUSA.com Benefits Overview

Handles customer billing inquiries and order-related issues through email, phone, live chat, and messaging. Resolves billing problems, processes refunds, supports VIP customers, completes tickets according to SLA priorities, and performs daily tasks. The role also contributes to special projects and improvement initiatives while delivering accurate, patient, and high-quality customer service.

Manage accounting for company subsidiaries, including monthly close, consolidation, revenue recognition, intercompany charges, transfer pricing, accruals, leases, tax reporting, and US GAAP financial statements. Collaborate with the Corporate Controller, auditors, bookkeeping staff, and other departments. Analyze complex supplier charges, maintain accounting schedules and workpapers, support reporting, and provide ad hoc financial analysis.

Execute high-volume B2C email campaigns and automated customer journeys in Salesforce Marketing Cloud. Configure templates, segmentation, personalization, triggers, testing, and journey logic; perform detailed QA across links, rendering, UTMs, and personalization. Monitor email KPIs, deliverability, and A/B test results to provide optimization insights. Collaborate with design, content, data, and development teams while troubleshooting basic HTML/CSS issues and escalating advanced SQL or AMPscript needs.