Teams at Givzey

Own engineering delivery operations across three-week cycles, including planning, ticket hygiene, blocker removal, release coordination, reporting, and cross-functional program management. Coordinate work across Product, Engineering, ML, and Customer Success, maintain delivery records, improve workflows, and ensure releases are prepared and communicated effectively. This hands-on role requires strong technical fluency, written communication, responsiveness, and accountability for shipping work.

Monitors donor replies, moderates content, triages and resolves support tickets, routes escalations, documents recurring issues, and maintains partner avatar videos. Collaborates with operations, customer success, and technical teams to support donor-impacting workflows. Requires strong written communication, sound judgment, attention to detail, organizational skills, comfort with multiple systems, and availability for nonstandard EST shifts and occasional Saturdays.

Leads the design, development, and delivery of production AI systems, including agentic workflows, RAG architectures, backend services, evaluations, and orchestration infrastructure. Provides hands-on technical leadership, architectural direction, mentorship, code reviews, and engineering standards improvements. Partners with product and engineering stakeholders to translate ambiguous requirements into reliable, observable, scalable, and maintainable AI solutions.