Teams at Givelify

Lead a Customer Success team serving churches and nonprofits to increase product adoption, retention, donor engagement, and CSAT. Own strategy, KPIs, enablement programs, customer health analysis, voice-of-customer initiatives, cross-functional collaboration, executive representation, and coaching for CSM performance and growth.

Provide first-contact Level 1 IT support: triage and resolve tickets, escalate complex issues, provision/retire devices, create accounts, set up new hires, maintain MDM and inventory records, follow runbooks, and perform periodic on-site hardware handling and travel.

The Product Marketing Manager will lead product positioning, messaging, and go-to-market strategies by conducting market research and collaborating with cross-functional teams to drive product adoption and growth.