Teams at Gismart

Develop and optimize performance creative strategies for mobile apps by researching audiences, competitors, and trends; creating hypotheses, briefs, and testing roadmaps; collaborating with designers, UA Managers, and PMMs; analyzing CPA, ROAS, and ROI; and using test results to scale, iterate, or discontinue creatives. AI tools will support creative ideation and production.

Leads a team of 5–10 support agents, overseeing ticket prioritization, escalations, schedules, capacity planning, training, performance reviews, and improvement plans. Monitors KPIs, manages Zendesk workflows and automations, detects incidents, analyzes support data, and shares product feedback with product teams. The role also handles complex customer issues and supports continuous improvements in queue management and team performance.

Design and animate performance-driven video ads for mobile apps across major advertising platforms. Collaborate with creative and user acquisition teams on briefs, testing, and rapid iterations. Adapt concepts into varied hooks, lengths, formats, languages, and audiences; edit UGC, stock footage, screen captures, and gameplay into polished videos. Use AI tools for image and video generation, voice synthesis, and asset cleanup while maintaining visual consistency and staying current with motion and advertising trends.